Refund policy
Customer satisfaction is our number one priority, and we want you to be happy with your purchase. If you have any questions about returns, please reach out before placing your order.
We recommend measuring carefully and double-checking your selections before ordering. If there is damage please see our Damages & installed products policy . Returning profiles can be costly due to shipping, and there are items that cannot be returned. If you have leftover profiles after your project, we suggest keeping them for future repairs or touch-ups.
Non-Returnable Items
All trim, accessories, and add-ons are non-returnable and non-refundable. We recommend consulting with a contractor or installer before ordering trim pieces.
We cannot accept returns on sale items or gift cards.
How to Request a Return
To initiate a return, contact us by email support@us-profiles.com within 14 days of receiving your order. Returns are only accepted for orders of 4 or more boxes. All boxes must be factory sealed, unopened, and undamaged.
Once your return request is approved, we will provide a Return Authorization Number. You must return the material within 30 days of receiving this number, and it must be included with your shipment. You are responsible for arranging and paying for return shipping to the address we specify.
Restocking Fee
All returns are subject to a 20% restocking fee. Original shipping cost will also be deducted from your refund, even if you received free shipping on your order.
Refund Timeline
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 4 weeks. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 4 weeks have passed since we’ve approved your return, please contact us at support@us-profiles.com.
Inspect Before You Install
It is your responsibility to thoroughly inspect all profiles before installation begins. Please verify the product type, quantity, dimensions, model number, color, and dye lot consistency across all boxes before proceeding. Once panels are installed, they cannot be returned or exchanged for any reason. Installation constitutes acceptance of the product.
Reporting Damage
Inspect all boxes carefully when your order arrives. Any damage or shortages must be reported at the time of delivery for freight orders, or within 2 business days for parcel shipments. Damaged cartons must be noted on the driver's Proof of Delivery before signing. Contact us promptly with photos of any damaged materials — claims cannot be processed without photo documentation.
Keep all damaged materials until we confirm they can be disposed of. If damaged product is discarded before we authorize it, replacement panels cannot be sent.
Installer Responsibiliy
We are not responsible for any loss or claim resulting from faulty installation. It is the customer's responsibility to verify the credentials, references, insurance, and qualifications of any installer before work begins. Ensure your installer reviews the product and confirms it is correct and undamaged before starting.
Installed Product
Once profiles have been installed, they cannot be returned, exchanged, or refunded for any reason, including color variation, style, or sizing concerns. If you have any doubts about a product, do not install it — contact us first. Ordering a sample before committing to a full order is strongly recommended.